Privacy Policy — Wellround

Introduction

At Wellround, we are committed to helping users improve their well-being through personalized, context-aware insights. Our services are designed to integrate seamlessly with your daily life, including wearable devices and digital calendars, while respecting your privacy and data rights. This Privacy Policy explains how we collect, use, and protect your Personal Data. “Personal Data” refers to any information that directly or indirectly identifies you or can reasonably be associated with you. This policy applies to all users of the Wellround mobile application, website, and related services (collectively, the "Services"). By creating an account or using our Services, you agree to the terms of this Privacy Policy.

How We Collect Personal Data

Direct Input

Data you provide when you:

Register for an account or complete your user profile
Answer onboarding or in-app questionnaires
Interact with customer support or provide feedback
Update preferences or wellness goals

Wearable Devices

When you connect a compatible wearable device (such as a smartwatch or smart ring), we collect health and activity data made available through that integration, including:

Heart rate, heart rate variability
Sleep duration and quality
Movement, physical activity, and steps
Device metadata (brand, model, firmware version)

Calendar Integrations

If you connect your personal or institutional calendar (e.g., Google Calendar, Outlook), we collect:

Event titles, durations, and time blocks
Recurring patterns and calendar structure
Free/busy status and scheduling trends

This data enables Wellround to assess time workload, optimize rest periods, and contextualize wellness suggestions.

WellChat (AI Assistant)

When you engage with WellChat, our AI-powered assistant, we collect:

Prompts, questions, and chat interactions
AI-generated suggestions and follow-up actions
Chat history (optional and deletable by the user)

Conversations are processed using a third-party Large Language Model (LLM) provider under a strict zero-retention, zero-training policy. No personal data is retained or used for AI model development.

Third-Party Platforms and Integrations

If you interact with Wellround through external platforms or connect third-party accounts (e.g., Google Fit, Apple Health, or social media platforms), we may collect:

Authorized profile information (e.g., name, email, gender)
Shared activity data (e.g., steps, heart rate, workouts)
Engagement metrics and public interactions (e.g., mentions, tags)

Only data explicitly authorized by you is collected. You may disconnect third-party services at any time.

Automatic Collection

When using the Wellround app or website, we automatically collect technical and usage data, such as:

Device type, operating system, browser
IP address and region-level location
App navigation behavior and feature usage
Error logs and diagnostics for support and improvement

What Personal Data We Collect

Depending on your interaction with Wellround, we may collect the following categories of Personal Data:

Account and Profile Information

Personally identifiable information may include, but is not limited to:

Name or preferred name
Date of birth
Gender
Nationality
Academic stage
Email address and login credentials (if using email sign-up)
Bank account information in order to pay for products and/or services within the Service

Health and Activity Data

Collected from your wearable device and third-party integrations:

Heart rate, HRV, sleep quality and duration
Physical activity (steps, movement, calories burned)
Strain, recovery, rest periods

Calendar and Schedule Data

Event timing, durations, and frequency
Free/busy blocks and workload density

AI Interaction History (WellChat)

User-submitted questions or topics
Response content generated by the AI assistant
Interaction timestamps and usage patterns

Device and Technical Data

Device model, OS version, and screen size
IP address, language settings, region
Session time, feature usage, and error reports

Cookies and Tracking Technologies

Wellround uses cookies and similar technologies to understand user engagement, improve service quality, and support essential functionality. These may include:

Essential cookies for session management
Analytical cookies to understand usage patterns
Preference cookies to remember user settings

You may control cookies through your browser or device settings. We do not use cookies for behavioral advertising.

How We Use Personal Data

Wellround is dedicated to protecting your privacy and security. Under no circumstances will we share or sell your data with any third party (other than our trusted third-party service and infrastructure providers) without your prior explicit consent.

We may use your data for the following purposes:

Personalization & Insights: To personalize your wellness experience based on context (e.g., schedule, sleep, workload) and to generate insights and recommendations using wearable and calendar data.
Service Provision & Maintenance: To provide and maintain our Service, including managing your account, registration, and access to app functionalities, as well as monitoring usage and app performance, identifying bugs, and supporting feature improvements.
AI Coaching & Support: To power AI-based coaching via WellChat and to communicate with you about product updates, security notices, or support inquiries.
Contracts & Transactions: For the performance of a contract, such as fulfilling any products, items, or services you have purchased, or other agreements you have entered into with us through the Service.
Communication & Notifications: To contact you by email, phone, SMS, or push notifications regarding app updates, security information, product features, or relevant events.
Research & Analytics: To conduct aggregated, anonymized internal research, reporting, and data analysis (e.g., usage trends, feature effectiveness, or wellness insights).
Legal Compliance: To comply with applicable laws, regulations, and to protect the security and integrity of our platform.

How We Share Personal Data

We do not sell your Personal Data.

We may share it only with:

Technology service providers, such as hosting, analytics, and integration partners
AI infrastructure providers, under contractual obligations, to deliver WellChat functionality (anonymized data only, with zero-retention policies)
Academic or research partners, only in aggregated or anonymized form for wellness research
Legal or regulatory authorities, if required by applicable law
Business successors, in the case of a merger, acquisition, or reorganization, with appropriate safeguards

Data Retention and Security

We retain your Personal Data only for as long as it is needed for the purposes stated in this policy, or as required by applicable laws.

We apply industry-standard technical and organizational security measures to protect your data, including:

Encryption of data in transit and at rest
Role-based access controls and audit logging
Regular security reviews and compliance checks

Your Rights and Choices

You have the right to:

Access, review, or update your Personal Data
Delete your account and associated data
Disconnect third-party integrations
Withdraw consent to AI features or calendar sync
Export a copy of your data (upon request)

You may take these actions via the app or by contacting us at privacy@wellround.me.

Children's Data

Wellround is intended for users aged 18 and above. We do not knowingly collect Personal Data from minors. If we become aware that a user under 18 has registered, we will promptly delete their account and associated data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Email: privacy@wellround.me

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the app or via email.

You are encouraged to review this policy periodically to stay informed.